Lauren Kisser

AI Product Innovation & Technology Leadership Expert

Lauren Kisser is a customer-focused innovation leader with over 30 years of expeLauren Kisser is a customer-focused innovation leader with over 30 years of experience, including 18 years at Amazon, where she led global teams in AI, robotics, cloud computing, information security, and e-commerce. Recognised in the Financial Times’ Top 100 Female Executives and regularly listed among Computer Weekly’s Most Influential Women in UK Technology, she has built ambitious products such as Prime Air, Amazon’s first drone delivery service, and one of Alexa’s largest knowledge engineering teams. Lauren offers practical authority on product development, innovation culture, and leadership in the AI era.urova is the founder of ParsLabs and Chatbotly, with over 8 years of experience specialising in conversational AI, AI automation, and the ethical deployment of large language models. With an academic background in theoretical linguistics and artificial intelligence, she brings a rare combination of research depth and real-world delivery — having completed over 100 client projects and launched two online courses reaching live cohorts in 2025 alone. Lena is known for making LLMs genuinely reliable at scale, and for designing AI assistants that feel natural, trustworthy, and human — a combination that resonates across tech, e-commerce, financial services, and education.